I uninstalled Mcafee Security on my laptop today.
My three year subscription to Mcafee Security, that started 8 December 2009, expired on 7 April 2010.
Since the laptop was advertised as having a three year subscription to Mcafee Security, I'm not sure whether to blame McAfee,QVC, Dell, or all three for a written claim that is obviously false. (The software packaging claims three years. When it was being peddled on QVC, it was also claimed that it would be a three year subscription.)
The two big questions are:
* Do I send a courtesy copy to the registered agent for Dell, McAfee, and QVC, of the letter I'll be sending the Pennsylvania Attorney-General, California Attorney-General, and Texas Attorney-General;
* Do I walk down to small claims court, and file a claim for US$175, for three year AV/Security coverage that I purchase from Kaspersky , since MCafee did not honour the three year AV subscription that was included with my laptop, and as such, I have no assurance that they will honour any future subscriptions I purchase. (For the record, this is my second encounter with McAfee not honouring subscriptions for their AV software.)
I sent three emails through their online form, and two emails to the address that sent me notices that my subscription expired/was going to expire, to no avail.
